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Plovdiv
Dent

Privacy Policy

PRIVACY AND PERSONAL DATA PROTECTION POLICY

"Plovdiv Dent" is a dental clinic employing a team of highly qualified dental practitioners, equipped with high-tech devices, lasers, and X-rays, with the aim of providing the best dental services to our patients.

We at Dental Clinic "Plovdiv Dent" respect your right to privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, in compliance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and applicable Bulgarian legislation.

1. Data Controller

The controller of your personal data is:

  • Commercial Name / Company: "PLOVDIV DENT - INDIVIDUAL PRACTICE FOR PRIMARY CARE IN DENTAL MEDICINE" Ltd.;

  • UIC / BULSTAT: 206945128;

  • Registered Office and Management Address: 70 Knyaginya Maria Luiza Blvd., floor 2;

  • Clinic Address: Plovdiv, 70 Knyaginya Maria Luiza Blvd.;

  • Contact Email: info@plovdivdent.bg;

  • Contact Phone: +359887555881;

  • Company Representative: Dr. Stanimira Ilieva;

  • Person Collecting and Processing Personal Data: Dr. Stanimira Ilieva.

2. What is personal data, what data do we collect and why?

  • What does "personal data" mean? – it is the aggregate of all data through which an individual can be identified.

  • What personal data do we collect? - We collect and process a minimal amount of personal data, necessary solely for providing our services and improving the operation of our website. This includes data that you provide to us directly and data that is collected automatically.

A. Data provided directly by you (via contact or inquiry forms)

When you use our contact form or contact us to book an appointment, we collect the following data:

  • Names: so we know how to address you.

  • Email address: to send a confirmation or a response to your inquiry.

  • Contact phone: for quick contact regarding confirmation or modification of your appointment.

Legal Basis: Processing is necessary to take steps at your request prior to entering into a contract for medical/dental services (Art. 6, para. 1, point (b) of the GDPR) or based on your explicit consent (Art. 6, para. 1, point (a) of the GDPR).

B. Data collected automatically (Cookies and analytical tools)

Our website uses cookies and analytical tools.

Cookies are small files stored on your mobile device or computer. Cookies are very useful because they allow our site to remember information you entered and ensure the functionality of essential features.

If you do not grant consent for the website to use cookies, this will affect the features we can provide to you. By placing cookies, we do not aim to establish your identity, nor do we provide your information to third parties. Cookies are used solely for the purposes specified above.

When visiting our website, to improve user experience and analyze traffic, we use the following third-party tools:

  1. Google Analytics: An analytical tool by Google LLC that helps us understand how visitors interact with the site (e.g., which pages are visited most often). Google Analytics collects anonymized information (such as IP address, browser type, time spent on the site).

  2. Meta Pixel (Facebook Pixel): A tracking tool provided by Meta Platforms, Inc., which allows us to measure the effectiveness of our advertisements and display relevant content to you on social networks.

Legal Basis: The use of these tools and data collection through them is carried out solely on the basis of your prior consent (Art. 6, para. 1, point (a) of the GDPR), given through the cookie banner on our site.

3. Who do we share your data with?

The data you provide through our website is not sold, rented, or provided to third parties for any of their marketing purposes.

Your data may be shared with:

  • Service Providers (Data Processors): Companies supporting our website, hosting providers, or IT support, under strict confidentiality obligations.

  • Google LLC and Meta Platforms, Inc.: Solely for the analytics and advertising purposes described above, and only with your granted cookie consent.

  • Competent Public Authorities: If required by law.

4. Data Retention Period

Your personal data is stored electronically and only for as long as necessary for the purposes for which it was collected:

  • Data from the contact form (names, email, phone) is stored until your inquiry is fully processed or up to [e.g., 12 months] after our last communication, unless you become a patient of the clinic (in which case legal retention periods for medical records apply).

  • Data from cookies (Google Analytics and Meta Pixel) is stored according to the policies of the respective platforms and expires automatically (usually between 30 days and 2 years, depending on the type of cookie) or until you withdraw your consent.

5. Your Rights under the GDPR

As a data subject, you have the following rights, which you can exercise at any time:

  • Right of access: To request confirmation of whether we process your data and a copy of it.

  • Right to rectification: To request the correction of inaccurate or incomplete data.

  • Right to erasure ("right to be forgotten"): To request the erasure of your personal data when legal grounds exist.

  • Right to restriction of processing: To request a temporary suspension of the processing of your data.

  • Right to withdraw consent: You can withdraw your consent for cookies/marketing at any time free of charge.

  • Right to data portability: To receive your data in a structured, commonly used, and machine-readable format.

  • Right to object: To object and request that we stop processing your personal data.

  • Right to lodge a complaint: You have the right to lodge a complaint with the supervisory authority in Bulgaria.

Supervisory Authority in the Republic of Bulgaria:

Commission for Personal Data Protection (CPDP)

6. How do we protect your data?

We apply appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our website uses an encrypted SSL connection (HTTPS).

7. Changes to the Privacy Policy

Any future changes to this Privacy Policy will be published on this page. We encourage you to review its content regularly.

8. Privacy Contacts

If you have any questions regarding the processing of your personal data or wish to exercise your rights, you can contact us at:

If you need additional information regarding the collection, processing, storage, destruction, or any other matter related to your personal data, please contact us at the address, phone, and email specified above. Our team will answer all your questions.